Breeze Energy, a gas and electricity supplier with just under 18,000 domestic customers, is ceasing trade despite topping Citizen’s Advice Bureau’s most recent Customer Service Rating table.
Based in Newcastle-upon-Tyne, the company was ran by a husband and wife-team Kelly and Danny Hughes, employing just 11 staff and supplying electricity and gas to 40,000 meters across the UK.
In the domestic energy suppliers’ customer service rating from July till September, Breeze Energy received a 4.8-star overall rating, leaving SSE second with a rating of 4.6.
Breeze Energy scored five stars for the fewest complaints, ease of contacting, clarity of its bills, including delivery time, and switches completed within 21 days, and three for its customer guarantees.
Overall, Breeze Energy only had 2.3 complaints per 10,000 customers to third parties.
Ofgem threatened to revoke the company’s license earlier this year as it owed £486k in Renewables Obligation payments.
Breeze Energy also owed £500k in Capacity Market levies to the Low Carbon Contracts Company.
Ofgem will choose a new supplier to take on all of Breeze Energy’s customers.
The company has made the announcement on ceasing trade on their website.
